This article applies to all TeamViewer Engage customers.
Supported Browsers
The following browsers are officially supported and recommended by TeamViewer Engage.
Co-Browsing (Embedded & Universal)
Desktop browsers
Mobile browsers
Video Chat & Video Consultation
Desktop browsers
Mobile browsers
Screensharing
Desktop browsers
Mobile browsers
Users using a mobile device/browser can only see what others share, but not share their screen
Supported Technologies – JavaScript API & Co-Browsing
HTML / CSS / JavaScript
Static websites
Static websites are supported by default.
Single-page web applications
It doesn't matter which framework is used (e.g. Angular, React...). Single-page applications are supported by default.
HTML5 + Mouse effect technology support
Modern web development uses a lot of advanced technologies to display different types of components. This section describes the "advanced" technologies which TeamViewer Engage supports.
Canvas
Canvas is mainly used to draw graphics on a web page. TeamViewer Engage supports Canvas without any additional configuration.
Shadow DOM
Shadow DOMs are mostly used by the Polymer framework and are widely supported by Chrome and Firefox. After proper configuration, TeamViewer Engage does supports Shadow DOM out of the box.
Iframes
Iframes are used to display a third-party website/component within another website, like an embedded website.
Iframes with the same origin (like yourwebsite.com and docs.yourwebsite.com) are supported per default without any additional configuration. When you want to leverage Iframe support with cross-origin domains you must integrate the TeamViewer Engage JavaScript snippet in each embedded website (in each Iframe). For example, it will not work to see the Google Ads which are embedded in an Iframe from a cross-origin domain.
CSS hover effects
CSS hover effects are supported by default without any additional configuration.
Example 1: A visitor moves their mouse over the navigation bar which has a: hover event and afterward shows the hidden context menu. This behaviour is supported per default with TeamViewer Engage. This means the viewer of the Co-Browsing session (i.e. Agent) also sees the context menu which is opened by the visitor.
Example 2: A visitor moves their mouse over the hyperlink which changes its background colour. The viewer of the Co-Browsing session (i.e. agent) does also see the changed background colour of the hyperlink.
Limitations
- <video>/<audio> replay
- Third-party applications like Flash or Java Applets
Disclaimer: Universal Co-Browsing
Please note that Universal Co-Browsing might not yet work on all websites. We are constantly improving the range of supported pages, but due to the variety of web technologies, different development styles, and the diversity in the WWW, we cannot guarantee that every website works out-of-the-box. In case you find a website that is not working yet, please share it with us by contacting TeamViewer Support.