TeamViewer premium support

Get personalized, 24-hour support with a service level agreement.

Do you require personalized support?

Then a service level agreement (SLA) may be right for you.

With an SLA, you’ll receive the phone number and email address of a dedicated TeamViewer support expert. This expert will take care of all your support needs.

Our team will also be available to assist you 24/5 or 24/7, depending on the package you choose.

For more information on our premium SLA support, reach out to your account manager or call us.

Standard support Premium support (SLA 24/5) Premium support (SLA 24/7)

Support hours

Mon–Fri, 8:00 a.m.–6:00 p.m.

Mon–Fri, 24 hours

Mon–Sun, 24 hours

Phone support

Support hotline

Dedicated SLA phone number 

Dedicated SLA phone number

Email support

✗

Dedicated email contact

Dedicated email contact

Response time

48–72 hours

1–8 hours, depending on severity

1–8 hours, depending on severity