Mitsubishi Electric Pursues Partnership with TeamViewer to Drive Next Level AR-based Customer Support

Goppingen, 22. April 2021: Mitsubishi Electric Europe B.V. Polish Branch, a subsidiary of the worldwide leading manufacturer for electrical and electronic devices Mitsubishi Electric, has entered a partnership with TeamViewer, leading global provider of secure remote connectivity solutions, to roll out TeamViewer’s augmented reality (AR) support solution in its branch offices across Central and Eastern Europe. In this, the AR-based remote support solution from TeamViewer will be particularly used in Mitsubishi’s growing business unit of industrial automation covering products such as industrial control systems, drives, and robots. In interaction with customers which include leading manufacturers from the food, aerospace and automotive industries, TeamViewer’s AR solution will enhance the support experience and improve repair processes.

The software runs on mobile devices and wearables and can help solve complex problems remotely through a shared video and AR markers. Main benefit for Mitsubishi Electric’s customers is the reduction of downtime of business-critical factory equipment – as AR-powered remote training and guidance empowers customers to tackle problems on the spot. For Mitsubishi Electric, the new process involving TeamViewer’s AR-backed solution means increased efficiency as it reduces the need to have field technicians travelling to the remote equipment to fix it.

“On our path to smart factory solutions, we consider TeamViewer as a strategic partner to ensure high-quality interactive remote assistance and therefore introduce the next level of customer support. We chose the market-leading innovative solution as it is intuitive, secure, and a perfect fit for expanding our customer interaction. It enables us to help customers achieve better throughput from our industrial automation systems and optimize production processes”, says Jakub Kwiatkowski, Solution Business Manager, Marketing and Technical Support Department at Mitsubishi Electric.