We collected for you all the information you need to have for the payment of your TeamViewer invoice. If anything remains unclear, please reach out to our Support teams via our ticket portal.
This article applies to all TeamViewer customers who bought a TeamViewer plan.
How long is the payment term?
By default, TeamViewer offers a standard 14-day payment term from the date of the TeamViewer invoice issued.
Which payment methods do you offer?
TeamViewer accepts payments via different payment methods:
Please find more information about the different payment options below or navigate via the Table of Content menu (right side of this page).
For more information on payment methods available for your country, or to pay by credit card, You can find and use our payment portal on the second page of your invoice.
Within the Payment Portal, you can also update the credit card associated with your TeamViewer license.
Keep in mind: You will need the email address used for purchase as well as the invoice number associated with the license in order to load the payment portal or credit card update portal.
Debit Card
We accept payments via the following debit cards:
Note: The logos for the different payment methods are only shown on the website when you choose the related payment method.
PayPal
PayPal payments can be made at teamviewer.com/payment or directly to [email protected]. Please refer to the invoice number.
Wire transfer
TeamViewer also accepts international Bank transfers.
IMPORTANT: Please enter the invoice number in the remarks column.
Wire transfer data
You'll find the bank details in the footer of your invoice.
Hint: The bank details can vary depending on where the invoice is issued.
Payment by check
Customers in the USA can pay by check.
IMPORTANT: Please enter the invoice number in the remarks column.
Please send the check to:
TeamViewer GmbH
P.O. Box 743135
Atlanta, GA 30374-3135
Payment receipt
Payment receipts are only sent by request. Please contact TeamViewer Support if you wish to receive a confirmation of payment.
Currency
The currency displayed on your invoice is based on the default currency of the country where the order was placed.
If you need to pay in a currency different from what is stated on the invoice, please contact our support team immediately.
TeamViewer data
Company name: TeamViewer Germany GmbH
CEO: Oliver Steil
Address: Bahnhofsplatz 2, 73033 Göppingen, Germany
Phone number: +49 7161 60692 50
Payment reminders and dunning process
Life can be stressful, and we know that sometimes things can be forgotten. Therefore we will send you payment reminders in case you missed the payment of your invoice.
The first two reminders will be sent via email, while the third will also be sent to you by post.
Together with the third reminder, we will block your access to the TeamViewer Server and will open it again after we receive your payment.
As a last step in the dunning process, we hand over your open invoice to our collections agency to collect any outstanding debts.