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This article explains how TeamViewer license administrators can activate their Remote Support Pro and Monitoring & Asset Management license.

This article applies to Remote Support Pro license holders.

How to activate your Remote Support Pro license

📌Note: The user who activates the TeamViewer Remote Support Pro license will automatically become the administrator. Please find out how to manage user roles here: Roles.

To activate your Remote Support Pro license, please follow the instructions below:

  1. Check your inbox and open the e-mail called Your TeamViewer License Activation.
  2. Next to TeamViewer Remote Support Pro, click on the ACTIVATE button.
  3. You will be redirected to the activation page.
    • If you already have an account, enter your account credentials and click Activate.
    • If you haven't created an account yet, please click Sign Up. Now, Enter the account's email address and name, and create a password. Read and accept the EULA and mark the captcha box and click Activate. For more information about the account, please check this article.
  4. A confirmation pop-up will appear. Click Continue.

You have successfully activated your Remote Support Pro license.

How to activate Monitoring & Asset Management

To activate your Monitoring & Asset Management add-on, you must first activate your Remote Support Pro license. If this is the case, please follow the instructions below:

  1. Go back to the e-mail called Your TeamViewer License Activation.
  2. Next to Monitoring & Asset Management, click on the ACTIVATE button.
  3. Enter the account credentials you have used to activate your Remote Support Pro license and click Activate.
  4. A confirmation pop-up will appear. Click Continue.

You have successfully activated your Monitoring & Asset Management add-on.