TeamViewer’s remote support app Assist AR (formerly TeamViewer Pilot) enables you to fix issues on-site by remotely assisting on-site staff or clients through troubleshooting, problem resolution, product setup, and more.
With TeamViewer Assist AR, it is possible to connect to the camera image of a mobile device and get its image transmitted to a computer in real-time whilst being able to talk to each other via VoIP and interacting with 3D annotations to help the user on the mobile device fix issues in the real world by drawing and highlighting on the screen onto real-world objects.
This article applies to all TeamViewer Assist AR (formerly TeamViewer Pilot) users.
Getting started
1. Share your TeamViewer ID with your support expert
a) Open the TeamViewer Assist AR application on your mobile device.
b) By selecting the Share button, you can share the ID using any messaging app on your device.
c) You can also scan the Support QR code to create a Service Desk Ticket.
Admins can configure/generate these QR codes in the TeamViewer web version under Device Management. They can be attached to equipment before delivery, during on-site service visits, or by customers directly.
2. Establish a session
1) As soon as your support partner receives your ID, a connection can be established.
2) Your support partner needs to start TeamViewer (Classic) on a Windows or a Mac device.
3) By inserting your TeamViewer ID into their Partner ID field and using the connect button, the session will be established.
3. Using TeamViewer Assist AR
1) After the connection has been established, the camera image of your mobile device is transmitted in real-time to your support partner in front of a Windows or Mac computer.
2) Both connection partners can talk to each other via VoIP.
Hint: We recommend using a headset for better audio quality, especially in a noisy environment.
3) Both the user and the support expert can add pointers, AR markers, and AR drawings to the video stream. Each contributor's additions are displayed in distinct colors, identifying who placed what easily.
4) You can undo individual AR annotations or delete them all simultaneously. Additional options available on the screen include mute/unmute, pause/play the video, toggle the speaker on/off, or end the call.
Additional Information
Create Tutorials
- The person using the Assist AR smartphone/tablet app can create video tutorials without establishing a remote connection.
- Within the video, it is possible to place AR annotations that stick to real objects.
- After recording the video, including a voiceover if desired, it is possible to save or directly share it with someone else.
Free usage for personal use
If you would like to use TeamViewer Assist AR for personal use, you do not have to buy a license. We recommend this article for more information: