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Unlocking success: TeamViewer’s Professional Services & SLAs explained

Get even more from TeamViewer. In this free webinar, see how we can help you boost overall security and efficiency.

Everything you need to know

Title: Unlocking success: TeamViewer’s Professional Services & SLAs explained
Duration: 45 minutes
Availability: On-demand

Could your TeamViewer configuration be better? Our team can help you prevent security breaches, guarantee faster response times, and save time and money. See real-world examples of how TeamViewer has helped:

  • Healthcare organizations reduce downtime and provide secure remote access for staff
  • Manufacturing clients ensure rapid issue resolution to avoid production delays 
  • IT helpdesks reduce training time with multi-device management integration

 

How Professional Services and SLAs help you win

  • Downtime can be very costly if systems aren’t restored quickly. See how SLAs help you minimize disruption for your customers, clients, and employees.
  • Your customers expect instant, 24/7 access to technical support to keep operations running smoothly. Guarantee faster response times.
  • Dial in your remote-control solution so it makes life easier at every turn. Avoid future headaches and save on total cost of ownership.
  • Optimize SSO, Conditional Access, and other security features to reduce vulnerabilities, unauthorized access, and data breaches.

About the speakers

Abdiel Guevara Espinosa

VP, Customer Service at TeamViewer

 

As the Vice President of Customer Support Americas, Abdiel has a passion for excellence and a relentless commitment to delivering unparalleled customer satisfaction, establishing himself as a driving force in the support industry. Throughout his career, Abdiel has cultivated a reputation for his unwavering focus on providing the best possible customer experience. His leadership style is characterized by a blend of strategic vision and hands-on guidance, ensuring that his team consistently meets and exceeds the highest standards of service.

Kathryn Kobelski

Director, Solution Delivery IT Americas at TeamViewer

 

As the Director of Solution Delivery for the Americas, Kathryn strives to meet client business needs through TeamViewer’s technology solution ecosystem. With her team of solution engineers and customer success managers, she integrates the TeamViewer platform into clients’ work methods and processes, delivers technical demonstrations, and maximizes organizations' efficiency and revenue.

Marty Funk

VP, Enterprise Sales West Region & Canada at TeamViewer

 

Marty leads TeamViewer's commercial operations in Western America and Canada, focusing on long-term customer success. With over 30 years in technology, he's experienced significant advancements and anticipates more. Based in Burlingame, CA, near family, he humorously notes his UC Santa Barbara B.A. in History qualifies him for 'nothing at all'.

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