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22 jul. 2024

Up to speed with TeamViewer: What’s new in summer 2024

Need your fix of new features? Say no more. Presenting some recent updates for even better support, along with happier and more productive IT teams.

  • Connect and support people
    • Insights overview

    Deliver faster and more efficient support with QR codes

    Our Assist AR solution is now even smarter. Just use your phone to scan a QR code on the malfunctioning device. This automatically creates a ticket with device-specific information that goes straight to the right support agent or team. The benefits?

    Supercharge your IT team with task automation

    Those routine monitoring and maintenance tasks can really mount up, slowing down IT teams and keeping them from high-value work. The answer? Automate them with an intuitive visual editor, a part of our remote Device Monitoring tool. Use it to:

    • Reduce your team's manual workload and the risk of human error with flexible time- and condition-based automations
    • Manage a growing IT fleet without the need to recruit more staff
    • Boost your team’s satisfaction and productivity by helping them to focus on their most high-impact work

    Get cloud-based session recording for regulated industries

    It’s often time-consuming to share knowledge with colleagues and third parties, especially when working with sensitive information in regulated industries. With our new session-recording functionality you can:

    • Record remote support sessions to generate detailed audit trails
    • Access and share these past sessions easily with cloud-storage, ensuring total transparency and compliance with industry standards
    • Streamline your training and knowledge-sharing by storing enriched tickets on the cloud

    Get more accurate vision picking with image-capture

    When it comes to vision picking, having the right information, at the right time, is key. With Frontline Pick’s new image-capture function, your team can take photos of items on-the-go and upload them directly, so they can be added to future order picking tasks. This means:

    • It’s much easier to keep item image-descriptions up to date
    • No more laborious manual maintenance of image databases
    • Increased accuracy and speed in vision picking

    Summary

    So, there you have it, the recent features we’re most excited about here at TeamViewer.

    Whether your business involves computers or industrial machines, our teams are always working to help you do more with our products. Making a smarter working world, from one device to the next.

    Keep an eye on our social media or (even better) subscribe to our blog for all the latest updates.