Policies play a vital role in TeamViewer Remote Management, as they provide a framework for establishing and enforcing specific rules, configurations, and security measures within the environment. The following article discusses these policies and how to utilize them.
This article applies to all TeamViewer Remote Management customers
Remote Management policies are settings that are customized and sent to the endpoints upon installation. They allow you to define and control various aspects of the respective service's functionality and behavior, ensuring consistent and efficient remote management practices. They contain all the necessary information on how the service will:
• Remotely manage the device
• Alert the user if something is not working properly
• Setup thresholds and parameters
• Send e-mail notifications
Open TeamViewer Remote or log in to the web app and click Organization Settings on the left. Select Policies underneath Device Management.
Click + Create new policy in the upper right corner.
Name the policy in the space provided at the top. Select which TeamViewer service you wish to create a policy for.
Set up push notifications to receive alerts to a mobile device. Begin adding policy settings by clicking + Add under List of Settings.
Once done, click Save in the upper right corner.
Setting up policies in TeamViewer Monitoring determines the criteria for your devices that will trigger reporting when something is not operating within the designed thresholds. TeamViewer Monitoring provides alerts for devices running Windows, macOS, and Linux.
The following alerts are available from TeamViewer Monitoring.
Note: Security Solution check is not available for Server OS, as Windows Security Center is not present on Windows server systems.
Learn More about Event Log Check
Setting up policies for TeamViewer Asset Management determines how the Patch Management service will deploy available patches. Patch Management deploys both third-party and system updates automatically and is available for both Windows and macOS.
Learn More about supported Third-Party apps
Setting up policies for TeamViewer Endpoint Protection determines how your devices are scanned and protected against malware. TeamViewer Endpoint Protection provides protection for devices running Windows, macOS, and Linux.
Hint: All threats will be quarantined automatically
Hint: Automatic software updates are always enabled for macOS.
Note: Software updates can be paused for up to 31 days. Updates will automatically resume after 31 days.
SCAN OPTIONS
Hint: Signature-less malware detection relies on intelligent algorithms and machine learning to detect new and unknown/never-before-seen threats.
Hint: Expert system algorithms supplement existing detection methods to identify malicious files.
Note: PUP and PUM settings apply to threat scans, hyper scans, and real-time protection events.
REAL-TIME PROTECTION SETTINGS
MISCELLANEOUS PROTECTION OPTIONS
Note: PUP settings apply to threat scans, hyper scans, and real-time protection events.
Endpoint detection and response (EDR) is a form of endpoint protection that uses data collected from devices to understand how cyberthreats behave and the ways that organizations respond to cyberthreats. The following settings determine how EDR works and interacts on your endpoints.
WINDOWS
macOS
Setting up policies for TeamViewer Backup will determine what files and folders are backed up on your endpoints, and how often the backups occur. TeamViewer Backup is available for Windows and macOS devices.
Note: TeamViewer Backup policies are currently not available in the web app - to set up a Backup policy, please log into the Management Console and navigate to the Backup tab. Click the gear icon (⚙) to manage policies.
Determine the level of backup required:
Hint: To see exclusions or included file types, click the blue "i" icon to the right of each option inside the policy.
Specify which disks, files, or folders that should be excluded from backups.
Specify when/how often the backup should occur. Backup can be run in intervals (every 30 minutes - 8 hours), or on a schedule (Every day/specific days and what time).
Sets the threshold for the amount of available bandwidth provided to TeamViewer Backup. Thresholds are set in a specified time frame and max bandwidth.
Enable/disable email notifications for when backups fail, or restores are successful.