TeamViewer supports Samsung SDS to digitally transform its warehouse operations

GOPPINGEN/GERMANY, April 20, 2023 – Samsung SDS is using TeamViewer’s Augmented Reality (AR) platform Frontline to digitalize its warehouse picking operations. TeamViewer Frontline’s vision picking solution has been deployed in Samsung SDS’ Global Parts Center Europe (GPCE) in Breda to improve its Europe-wide logistics in spare parts ordering and shipping. Among the benefits that Samsung SDS achieved through the implementation of TeamViewer Frontline are an increase in picking speed of up to 30 percent, better workplace ergonomics, and a lower picking error rate.

Mr. WonWoo Cho, President EU/CIS at Samsung SDS: “At Samsung SDS, we are constantly looking at ways to digitally enhance and improve our logistics organization. Through the visualized and easy-to-access information on the smart glasses, the picking with TeamViewer’s AR-based solution is much more intuitive and makes a real difference in the daily work of our warehouse pickers. We are able to take picking efficiency and accuracy to a whole new level, while increasing employee satisfaction at the same time.”

Jan Junker, Executive Vice President Sales EMEA: “Smooth and efficient warehouse operations are the backbone of a successful business. With our vision picking solution, enterprises have the opportunity to digitalize the tasks and processes of the frontline workforce in the logistics sector and seamlessly connect them to the company’s digital warehouse management infrastructure. It’s great to see how Samsung SDS and its employees now benefit from these improved processes.”

By introducing TeamViewer, Samsung SDS was able to replace the former process, based on handheld RF scanner guns, in less than four weeks. TeamViewer Frontline’s picking solution guides the warehouse workers through the picking process with clear step-by-step instructions, displayed on smart glasses directly in their field of view. Together with integrated voice control and in combination with ring scanners, it provides 100 percent hands-free information to the workers. Frontline is seamlessly integrated with the company’s SAP system for a real-time connection to relevant order data.

The company is currently examining opportunities to further roll out the solution in other warehouses.

For more information on how Samsung SDS is using Teamviewer Frontline please watch this video case study.