Native mobile iOS and Android App
Users are now able to establish and join video calls with a new mobile app for iOS and Android smartphones and tablets. Once a user has logged in, they will have access to the contacts list and can establish a new call, join an ongoing call, or join a new incoming call. Below are some screenshots showing the iOS version of the new app.
Inside of a call the user has all of the essential features available (as seen from the Assist browser version). Depending on a user’s granted permissions, this may include:
- Viewing both the active video stream in a small and large window
- Switching on and off the microphone, camera, and flashlight
- Switching between front and back camera
- Whiteboard for drawing, image sharing, and more
- Chat feature that works as a timestamp for actions as well
- Inviting additional participants
- Taking a snapshot or a picture
- Sharing your screen
- Starting and stopping recording
- Live Pointer
- Sending and receiving of a warning signal
New User Interface
The Augmented Portal from AS 2.0 has now been merged with the new Frontline Command Center. All Command Center screens have been reworked to further improve the intuitively and ease of use.
For the example of user management, the following screenshots show the old style (on the left side) and the new look and feel (on the right).
Phonebook
A phonebook has been added to the Command Center that allows quick configuration in an intuitive way that displays contacts for a user. The screenshot below shows how the configuration of the phonebook looks like. Users who have the corresponding permission can access the screen, filter on teams, and configure who is allowed to call whom.
Calling offline users
Users can be called independently if they are online or offline. Those users that are offline can get a notification by email or SMS informing the user that they have been invited for a call or that a call has already started.
Group Calls
Group calls can now be started by calling an entire team. Those users that are offline can get an email or SMS informing them that they have been invited for a call. Establishing group calls can be done via Assist, the new mobile Apps, and the Smart Glasses App.
Chat
During a video call, users now can exchange text messages in a chat module. Incoming text messages can automatically be translated into a user’s preferred language.
The chat is also used to log events, for example: when participants join or leave a call, send media, start recording the call or send a warning signal. Whenever users share images or documents they can conveniently be accessed through the chat module. Same for the videos in case a video call has been recorded.
Whether a user is allowed to use the chat module or not depends on whether the appropriate permissions have been granted to them.
Whiteboard
The image editor in the new release is now called whiteboard and has been re-designed to provide more functionality and enhance its usability. The screenshot below shows how the whiteboard looks.
A significant improvement is a fact that the user can still see the live video streams while editing an image. The live video streams are shown in the lower right corner. The user can decide to edit the image in a private mode and share it afterward or draw live. When the live drawing is activated all participants in a call see immediately what is being drawn inside the image.
Entering the whiteboard can be done with one click when taking a photo. Whether a user is allowed to use the whiteboard or not depends on whether the appropriate permission has been granted.
Intervention via Warning Signal
All participants of a call can send a warning signal to other participants. With the optical warning signal, supporters can warn the technician when a mistake is about to occur.
Guest Invitations
In the previous Frontline release, a guest user could only be invited to a call once a call has been established. The new release now supports that as well as users can be invited from outside a call. When doing so, the guest users receive an email or SMS with a link inside that routes them to join the call.
User Notifications
Users can be notified by email when certain events take place, such as:
- Welcome email when a new user has been created
- Two-factor authentication has been activated or deactivated
- The user is offline and gets invited to a call
Service Cases / Service Reports
Users with the appropriate permissions can link a call to a service case by creating a service report summarizing the content of the calls. Compared to the previous release the content of the service report has been significantly enriched by adding the entire chat log. Furthermore, it is now possible to associate multiple calls with one service report.
Two-Factor Authentication
Users are now able to authenticate themselves by entering the second form of identification during the login process. Users have the free choice of any compatible authenticator app on the market (i.e. compliant to RFC 6238 TOTP: Time-Based One-Time Password Algorithm, e.g. Google Authenticator, Microsoft Authenticator) or can select our new Smart Glasses Authenticator app. The latter one has the unique benefit to generate the second factor as a QR code that can be scanned by smart glasses for a convenient login.
Two-factor authentication is being activated or deactivated for entire teams not for individual users.
Below are some screenshots of the iOS version of Ubimax's Smart Glasses Authenticator app.
The Smart Glasses Authenticator app can be found in the Google Play Store and Apple App Store following the links below.
iOS version:
https://apps.apple.com/us/app/smart-glasses-authenticator/id1484449996
Android version:
https://play.google.com/store/apps/details?id=com.ubimax.smart_glasses_authenticator
New supported Smart Glasses
Compared to the previous Frontline release, we have one new smart glass that has been added to the portfolio, the Epson Moverio BT-300/350.
Deployment Options
Compared to the previous Frontline release, the deployment option "Frontline Cloud" has been further optimized. The following table lists the available deployment options with their differences.
Others
- On the details page of the service report, it is now possible to download all related media as a zip file.
- Support of Chromium-based Edge Browser