ナレッジベース
このページでは、Chatvisor によって追跡される監査ログについて説明します。
全般
一般的な監査ログはプラットフォーム全体でキャプチャされます。 マネージャー➔アクティビティ ログでテナント管理者として表示できます。ログごとに、テナント ユーザー ID が保存されます。
| Type | Name | Description | Data |
|
START_CALL |
[Call] Start |
1 to 1 audio / video / screen sharing call is started |
callID. customerID |
|
MESSENGER_SEND |
[Messenger] Send message |
Message was sent Via the Live Chat |
customerlD |
|
LIVE_VIEW |
[LiveView] joined |
User joined a Co-Browsing session |
sessionID |
|
LOGGED_IN |
[Account] Logged in |
User logs in |
|
|
ONLINE_STATUS_ONLINE |
[Agent] Go Online |
User goes online (uses the Go online button) |
|
|
ONLINE_STATUS_OFFLINE |
[Agent] Go Offline |
User goes offline (uses the Go offline button) |
|
|
STATUS_CHANGE |
[Chat] Status changed |
Status of a chat conversion changed (i.e. Unresolved -> Done) |
customerID, status , messageID |
|
ROLE_CHANGE |
[Roles] changed |
Role of a tenant user changed |
role name , tenant user |
|
PERMISSION_CHANGE |
[Permissions] changed |
Permissions within a role changed. |
role name , [permissions] |
|
PLUGIN_CHANGE |
[Plugin] changed |
The configuration of a plugin changed. |
new plugin configuration |
|
SETTINGS_CHANGE |
[Settings] changed |
Settings changed (i.e. Security settings) |
new setting configuration |
|
MEETING_CHANGE |
[Meeting] changed |
Meeting changed (Title of a meeting has changed, Meeting was created...) |
CREATE_OR_UPDATE, DELETE, conference data |
|
CONFERENCE_AGENT |
[Meeting] Agent joined |
Agent joined a conference meeting |
callID, customerID |
|
CONFERENCE_RECORDING |
[Meeting] Recording started |
Recording of a conference started |
callID, customerID , joined agents , tags |
共同ブラウジングセッション
共同ブラウジング セッションごとに追跡されるさまざまなイベントがあり、エージェントまたは顧客から実行されたアクションを後で確認するために使用できます。すべてのイベントについて、タイムスタンプ、タイプ、エージェントの場合、および追加情報 (クリックされたID) がログに記録されます。
| Type | Name | Description | Data |
|
CLICK |
Clicked on element |
An element was clicked by agent or customer |
element name/id |
|
SCROLL |
Scroll on page or element |
Scroll event was executed on specific element or whole page |
scroll position, element name/ id |
|
FORM |
Form sent |
Form was submitted |
form name/ id |
|
INPUT |
Input changed |
User input was triggered (i.e. text input) |
text input , element name/ id |
|
PAGE-CHANGE |
Page changed |
Page change |
page name |
|
SELECTION |
Text or elements selected |
|
|
|
CUSTOM_EVENT |
Custom event was triggered via API |
|
event type + value |