Transcriptions allow you to automatically convert spoken words into text during your remote support sessions in the Assist AR app. This feature enhances communication by providing a written record of conversations, making it easier to review instructions and share information with team members. Additionally, transcriptions can be invaluable for documentation purposes, ensuring that no crucial details are lost.
This article applies to TeamViewer Assist AR Professional license holders using the TeamViewer Windows client and, on the end user side, an Android device.
How to enable transcription
To enable transcription, please follow the instructions below:
- Establish an Assist AR remote support session.
- Within the remote control toolbar, go to Communicate.
- Click Start transcription.
- Select the desired language for the transcription and click Confirm.
To stop transcription, go to Communicate and click Stop transcription.
How to save the transcription protocol
Once the session is over, you’ll be prompted to save the transcription protocol on your device.
You can choose where you want to save the transcription protocol by clicking Browse. Once this is done, click Save.
How to access transcription protocols after the session
You can access the transcription protocol from the location you chose during the save process.
