Base de connaissance

Back to support overview

This article applies to all TeamViewer Engage customers.

Supported Browsers

The following browsers are officially supported and recommended by TeamViewer Engage.

Co-Browsing (Embedded & Universal)

Desktop browsers

  • Google Chrome: >= 18
  • Microsoft Edge: >= 12
  • Mozilla Firefox: >= 14
  • Apple Safari: >= 6
  • Internet Explorer: >= 11

Mobile browsers

  • Mobile Chrome: >= 60
  • iOS Safari: >= 6.1

Video Chat & Video Consultation

Desktop browsers

  • Google Chrome: >= 60
  • Microsoft Edge: >= 60
  • Mozilla Firefox: >= 58
  • Safari: >= 13
  • Internet Explorer: -

Mobile browsers

  • Mobile Chrome: >= 60
  • iOS Safari: >= 12

Screensharing

Desktop browsers

  • Google Chrome: >= 60
  • Microsoft Edge: >= 60
  • Mozilla Firefox: >= 58
  • Safari: >= 13
  • Internet Explorer: -

Mobile Browsers

Users using a mobile device/browser can only see what others share, but not share their screen themselves. 

  • Mobile Chrome: >= 60
  • iOS Safari: >= 12

Supported Technologies – JavaScript API & Co-Browsing

HTML / CSS / JavaScript

Static websites

Static websites are supported per default. 

Single page web applications

It doesn't matter which framework is used (e.g. Angular, React...). Single page applications are supported per default.

HTML5 + Mouse effect technology support

The modern web development uses a lot of advanced technologies to display different types of components. This section describes the "advanced" technologies which TeamViewer Engage supports.

Canvas

Canvas is mainly used to draw graphics on a web page. TeamViewer Engage supports Canvas without any additional configuration.

Shadow DOM

Shadow DOMs are mostly used by the Polymer framework and widely supported by Chrome and Firefox. After proper configuration, TeamViewer Engage does supports Shadow DOM out of the box.

Iframes

Iframes are used to display a third-party website/component within another website, like an embedded website.

Iframes with the same origin (like yourwebsite.com and docs.yourwebsite.com) are supported per default without any additional configuration. When you want to leverage Iframe support with cross-origin domains you must integrate the TeamViewer Engage JavaScript snippet in each embedded website (in each Iframe). For example, it will not work to see the Google Ads which are embedded in an Iframe from a cross-origin domain.

CSS hover effects

CSS hover effects are supported by default without any additional configuration.

Example 1: A visitor moves their mouse over the navigation bar which has a :hover event and afterward shows the hidden context menu. This behavior is supported per default with TeamViewer Engage. This means the viewer of the Co-Browsing session (i.e. Agent) does also see the context menu which is opened from the visitor.

Example 2: A visitor moves their mouse over the hyperlink which changes its background color. The viewer of the Co-Browsing session (i.e. agent) does also see the changed background color of the hyperlink.

Limitations

  • <video>/<audio> replay
  • Third-party applications like Flash or Java Applets

Disclaimer: Universal Co-Browsing

Please note that Universal Co-Browsing might not yet work on all websites. We are constantly improving the range of supported pages, but due to the variety of web technologies, different development styles, and the diversity in the WWW, we cannot guarantee that every website works out-of-the-box. In case you find a website that is not working yet, please share it with us by contacting TeamViewer Support.