Base de connaissance

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This page describes the different audit logs which are tracked by Chatvisor.

General

General audit logs which are captured across the platform. The can be viewed as tenant admin at Manager ➜ Activity Logs. For every log the tenant user id is stored.

Type Name Description Data

START_CALL

[Call] Start

1 to 1 audio / video / screen sharing call is started

callID. customerID

MESSENGER_SEND

[Messenger] Send message

Message was sent Via the Live Chat

customerlD

LIVE_VIEW

[LiveView] joined

User joined a Co-Browsing session

sessionID

LOGGED_IN

[Account] Logged in

User logs in

ONLINE_STATUS_ONLINE

[Agent] Go Online

User goes online (uses the Go online button)

ONLINE_STATUS_OFFLINE

[Agent] Go Offline

User goes offline (uses the Go offline button)

STATUS_CHANGE

[Chat] Status changed

Status of a chat conversion changed (i.e. Unresolved -> Done)

customerID, status , messageID

ROLE_CHANGE

[Roles] changed

Role of a tenant user changed

role name , tenant user

PERMISSION_CHANGE

[Permissions] changed

Permissions within a role changed.

role name , [permissions]

PLUGIN_CHANGE

[Plugin] changed

The configuration of a plugin changed.

new plugin configuration

SETTINGS_CHANGE

[Settings] changed

Settings changed (i.e. Security settings)

new setting configuration

MEETING_CHANGE

[Meeting] changed

Meeting changed (Title of a meeting has changed, Meeting was created...)

CREATE_OR_UPDATE, DELETE, conference data

CONFERENCE_AGENT

[Meeting] Agent joined

Agent joined a conference meeting

callID, customerID

CONFERENCE_RECORDING

[Meeting] Recording started

Recording of a conference started

callID, customerID , joined agents , tags

Co-Browsing sessions

For every Co-Browsing session there are different events tracked which can be used to check afterwards which actions were exectued from the agent or the customer. For every event, the timestamp, the type, if it was an agent and additional information (i.e. the ID of the clicked element) is logged.

Type Name Description Data

CLICK

Clicked on element

An element was clicked by agent or customer

element name/id

SCROLL

Scroll on page or element

Scroll event was executed on specific element or whole page

scroll position, element name/ id

FORM

Form sent

Form was submitted

form name/ id

INPUT

Input changed

User input was triggered (i.e. text input)

text input , element name/ id

PAGE-CHANGE

Page changed

Page change

page name

SELECTION

Text or elements selected

   

   

CUSTOM_EVENT

Custom event was triggered via API

   

event type + value