How remote connectivity can help you deliver fast and better patient care

The demand for digital transformation in healthcare has never been higher. 94% of IT decision-makers now rank it as a top priority. Yet many hospitals and clinics still struggle with outdated systems, slow IT response times, and security vulnerabilities that put patient care at risk.

Seamless and secure connectivity is the foundation for efficient healthcare. It enables faster IT support, reduces risks, and ensures medical teams have reliable systems to deliver the best possible care. And that’s where smart remote connectivity makes all the difference.

In this article

• The IT efficiency gap in healthcare
• From delayed responses to real-time support
• Remote connectivity in the healthcare sector in action
• Remote connectivity in action
• Balancing access with protection
• Summary

The IT efficiency gap in healthcare

Healthcare IT teams rely on remote access tools to manage and troubleshoot systems, but the reality is that many existing solutions fall short. While 92% of organizations have some form of remote IT capabilities, only 7% of service cases are resolved without requiring on-site intervention.

Why?

• Legacy systems that don’t integrate with modern electronic health records (EHRs)
• Strict security and compliance restrictions
• Network instability that disrupts remote troubleshooting
• Limited remote access capabilities mean IT teams still have to conduct in-person fixes

And the impact is significant. The average cost of IT downtime in healthcare ranges from $5,300 to $9,000 per minute. And technical issues cause employees to lose an average of 3.5 hours per week.

However, the real impact goes beyond numbers—delayed test results, postponed procedures, and added strain on medical staff all affect patient care.

The good news?

The right remote connectivity tools can change this. Traditional IT solutions weren’t built for healthcare’s zero-downtime environment. When an MRI machine needs troubleshooting or a critical system requires attention during surgery, every second matters. With fast and reliable remote access, IT teams can respond instantly and keep systems running when it matters most.

From delayed responses to real-time support

Healthcare IT teams often lack full remote access to resolve critical failures. Many rely on telephone support which prolongs resolution times.

At the same time, regulations such as the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and the National Institute of Standards and Technology (NIST) cybersecurity framework require strict security controls to protect patient data.

These regulations are necessary but can also make traditional remote access tools tough to implement. IT teams have to walk a fine line between efficiency and security, ensuring sensitive information stays protected while keeping systems up and running.

Security isn’t the only challenge.

Hospital networks operate across multiple locations, each with its own IT infrastructure. Legacy hardware wasn’t built with remote support in mind, and medical IoT devices require extra-secure access to prevent unauthorized entry.

These challenges leave IT teams stuck in a reactive cycle—responding to problems after they occur rather than preventing them.

A shift to secure, real-time remote connectivity can break this cycle. With the right tools, IT teams can:

• Quickly access systems across all locations
• Maintain secure connections that protect patient data
• Streamline compliance logging and access controls
• Integrate smoothly with existing medical systems

By enabling faster and more secure IT support, hospitals and clinics can focus on what truly matters—patient care. Technology should never be a barrier to treatment, and IT teams need the right tools to maintain system availability without compromising security or compliance.

With remote connectivity, IT teams can shift from reactive fixes to proactive support—keeping systems as reliable as patient care. Support becomes more proactive. Staff focus on patients instead of technical issues. And systems stay reliable when needed most.

Remote connectivity in the healthcare sector in action

For patients with neurological disorders, timely and accurate brain activity monitoring is essential. Health Point Neurodiagnostics (HPN), a leading provider of mobile diagnostic services, specializes in in-home Video Ambulatory EEG (VAEEG) testing. However, when equipment malfunctioned, technicians had to travel to patients' homes to troubleshoot—delaying diagnostics, increasing costs, and interrupting important data collection.

To solve this, HPN turned to TeamViewer Tensor, a HIPAA-compliant solution. Now, technicians can monitor EEG data in real-time, instantly detect and resolve issues, and ensure uninterrupted recordings—all without on-site visits.

And the results speak for themselves: HPN doubled its patient capacity, growing from 100 to over 200 patients per month, while delivering faster, more reliable data to physicians.

Read their full story.