Frontline Command Center

  • Added - User can now view their own login card under the user profile
  • Added - Team name can now be edited
  • Improved - Language support for Italian, Spanish and Japanese
  • Fixed - Issue where double clicking on a permission opens content less modal
  • Fixed - Issue where creation of two teams with same name was possible

Frontline Creator

  • Fixed - Issue where report builder did not show workflow content
  • Fixed - Issue where the “Number Input” component at times was not functioning
  • Fixed - Issue where transitions from components were not being set up properly

Assist

  • Added - Call management feature where administrators can now configure call-contacts so all users can identify and connect to the right user for a support session
  • Fixed - Issue where recording option did not work when a snapshot was taken
  • Fixed - Issue where search did not work in Phonebook
  • Fixed - Issue where pdf document at times could not be annotated
  • Fixed - Issue where at times exporting Service Report pdf after editing them could not be accessed
  • Fixed - Issues where multiple video streams at times cause screen flickering
  • Fixed - Issue where in Multi-Stream call zooming in on a device stream, zoomed in all devices

Inspect, Make and Pick

  • Fixed - Issue where tasks could not be filtered based on their tags
  • Fixed - Issue where the QR code of a Template could not be printed

Frontline Workplace for Smart Glasses

  • Improved - Processing of video recording under bad network quality
  • Improved - Contact list now displays only the online users
  • Improved - Language support for Italian, Spanish and Japanese

Frontline Workplace for Android Phone

  • Added - Users can now view their call history as well as details of these call logs

Frontline Workplace for iOS

  • Added - Users can now view their call history as well as details of these call logs

Frontline Workplace for Windows

  • Added - Device Monitoring is now supported to allow FCC users to view device information and send messages to the Frontline Worker
  • Improved - Loading animation during the application startup
  • Fixed - Issue where at times the speech command “Toggle Flashlight” did not turn on/off flashlight
  • Fixed - Issue where at times Web Expert was unable to turn on/off flashlight of smartglass
  • Fixed - Issue where the deleted annotation by the Web Expert remains on the smartglass until Web Expert stops sharing content from the whiteboard
  • Fixed - Issue where sometimes screen sharing causes the application to crash