Please remember that depending upon your server configuration you will only be able to use either Phonebook or Call Management.
Administrators have the ability to configure call contacts on a hierarchical base to define the possible contacts of all users. Thereby users have a limited contact list and can identify the right web experts in a convenient and configurable way.
To connect a group with another group just click in the bottom left corner of the group.
Name of the group
Number of members in the group
Number of teams in the group
Number of branches that have branched out through this specific group
Name of the group category
Button to hide/collapse all the other branches associated with the specific group
Button to add a new group which will automatically be connected with the existing one
To configure a group:
The configuration items of a group are:
After toggling on, the switch is callable under the Group Options displays the types of notifications you can select as an expert for the specific group.
Here are the notification types with descriptions:
To add teams to a group:
Note: By switching on the Include team members to group toggle, team members can be treated as users in this call group.
To add users to a group as a group member, simply select the user from Add User drop-down list.