TeamViewer Co-browsing allows experts to assist end users directly within their web browser tabs. End users can share their browsers in real-time, facilitating efficient communication and troubleshooting. Whether guiding users through complex processes or resolving technical issues remotely on web pages, TeamViewer Co-browsing provides interactive support directly within the web environment. In this article, we'll explain how your team can provide remote support via Co-browsing.
💡Hint: If you haven't activated and enabled Co-browsing for your users yet, please ensure to follow the steps in this article before getting started.
This article applies to Premium, Corporate, or Tensor license holders who purchased the Co-browsing add-on.
To share their browser tab with the expert, the end user must:
Now that the end user shared the session ID with the expert, they can join the remote session to start supporting the end user.
As the expert:
The Co-browsing session is now established, and the expert can start supporting the end user.
By default, only the view of the browser's tab is shared.
Via the remote control toolbar, the expert can:
Via the remote control toolbar, the end user can: