TeamViewer Co-browsing facilitates collaborative browsing, allowing experts to assist users directly within their browser tabs. This real-time support feature allows interactive remote support within the web environment. This guide explains how to activate Co-browsing for your company and enable it for your users.
This article applies to Premium, Corporate, or Tensor license holders who purchased the Co-browsing add-on.
Once you have purchased Co-browsing, the company administrator needs to activate the feature within the Management Console. To activate Co-browsing, please follow the instructions below:
You will have successfully activated Co-browsing on your company.
Now that Co-browsing is activated, you need to enable it for all users who will provide support via Co-browsing.
To enable Co-browsing for a user, please follow the instructions below:
Please repeat this action for all users providing support via Co-browsing.
In Settings, you can configure Co-browsing according to your needs.
To integrate Co-browsing into your web page, go to Settings and click Website integration.
You can use the script template we offer in this section (which you can find below) and integrate it into your web page.
<script src="https://cdn.engage.teamviewer.com/cdn/js/[TenantId].js" type="text/javascript" async></script>
In the general and privacy masking settings, you can define the following: