Maximizing efficiency in healthcare with TeamViewer Tensor

Technology is changing healthcare in amazing ways, making it faster, smarter, and more accessible.

With digital tools and data, doctors can make better decisions, hospitals can run more efficiently, and patients can get better access to care.

Remote connectivity plays a vital role in supporting the digitization of healthcare. By allowing IT teams to connect to and instantly support a growing number of connected devices and equipment, remote connectivity helps minimize downtime and improve patient care.

However, healthcare providers require remote connectivity solutions that not only perform essential functions but also address challenges like security, compatibility, and the ability to integrate with their complex technical ecosystems.

In this article, we'll explore how TeamViewer Tensor is purpose-built to meet the unique needs of healthcare providers and highlight its successes in supporting healthcare operations.

In this article

• How Tensor meets remote connectivity requirements in healthcare
• How Tensor overcomes the challenges of remote connectivity in healthcare
• Real-life success stories: Tensor in action
• Summary

How Tensor meets remote connectivity requirements in healthcare

Improved efficiency and less downtime

Modern healthcare systems are an interconnected web of digital devices and equipment. When technical problems occur at any point, it can cause serious problems, including:

Delays in patient care: System failures, software glitches, and malfunctioning devices can all disrupt medical care. In turn, this can hold up treatment and even compromise patient safety.

Lost efficiency and higher costs for healthcare organizations: IT and equipment downtime can lead to cancelled appointments and delayed treatments. This results in lost revenue. On top of this, technicians are often required to travel onsite to fix the problems. Travel is not only slow and inefficient, but also costly.

For healthcare organizations, minimizing technology issues is crucial, and when problems do arise, they should be resolved as quickly as possible.

How Tensor helps:

With TeamViewer Tensor, IT teams can remotely connect to medical devices and systems and troubleshoot issues instantly and in real time.

Instant remote support lets healthcare providers reduce downtime, minimize costs, and most importantly improve patient care.

Fast retrieval of patient data

Access to accurate patient records is crucial for effective healthcare. Doctors rely on up-to-date information to make informed decisions about treatment plans, monitor patient progress, and collaborate with other healthcare professionals. Delays or gaps in accessing this data can impact the quality of care.

How Tensor helps:

TeamViewer Tensor ensures healthcare professionals can securely access patient records whenever needed. Regardless of whether they are working from a hospital, clinic, or home.

When accessing patient data, Tensor’s enterprise-grade security features, and strict access controls ensure sensitive information is kept safe.

Quick access to unmonitored devices

In healthcare, not all systems and devices have an on-site person monitoring them. For example, private and sterile environments. This can make it challenging and time-consuming to access patient test results or other data.

How Tensor helps:

With unattended access, TeamViewer Tensor allows authorized users to connect to unmanned medical devices, servers, and databases at any time, even when they are in hibernation mode.

This helps improve efficiency and ensures that healthcare providers have the information when they need it.

Unattended access also allows IT teams to troubleshoot and update equipment outside of working hours, minimizing disruptions.

How Tensor overcomes the challenges of remote connectivity in healthcare

Security and compliance

When considering remote connectivity solutions from lesser vendors, many healthcare IT leaders hesitate due to security concerns.

Healthcare networks store large amounts of sensitive patient data, making them prime targets for cyberattacks. The consequences of an attack are significant—compromised patient privacy and operational disruptions can lead to severe financial and legal implications.

That’s why it’s crucial for healthcare IT leaders to only consider remote connectivity solutions that meet the highest standards of data protection and cybersecurity.

Tensor has enterprise-grade security features

• Strict access controls

Healthcare providers require strict control over who has access to sensitive patient data.

Using conditional access and managed device controls, TeamViewer Tensor ensures only authorized personnel can connect to systems or devices containing sensitive information.

Conditional access can also restrict incoming connections from other licenses, providers, or suppliers. This allows medical professionals to receive support while having full control over their system.

• Data encryption and auditing

All data transmitted through TeamViewer sessions is end-to-end encrypted. This prevents sensitive information from being intercepted.

To ensure compliance, TeamViewer Tensor offers comprehensive event logging and auditing capabilities that track access logs, remote sessions, and more.

On top of that, AI-powered Session Insights automatically generate high-quality summaries of all support sessions, including a detailed record of actions.

• Secure remote access

Tensor’s single sign-on (SSO) feature meets the challenge of healthcare staff accessing work systems and files from home. SSO achieves this by automating the addition, removal, and authentication of users.

SSO can also manage access configurations to ensure healthcare professionals cannot access private data from any unauthorized system or network.

Compatibility

Large healthcare organizations have a huge number of medical devices, equipment, and IT systems. Remote support challenges arise when remote connectivity software is not compatible with certain devices or operating systems.

A lack of compatibility can result in delayed troubleshooting, increased downtime, and higher costs due to the need for additional software or manual interventions.

Tensor offers the highest cross-platform compatibility on the market

Tensor supports the largest number of operating systems, as well as mobile and embedded devices.

This compatibility enables Tensor to scale seamlessly across an increasing number of devices and applications, allowing healthcare providers to stay flexible and not worry about what hardware or software their teams are using.

Tensor’s Enterprise Integration Package seamlessly integrates with existing IT infrastructure. Integrations include ServiceNow, Microsoft, and Zendesk, and many, many more.

Real-life success stories: Tensor in action

Mercy Ships: Facilitating medical treatment across continents

Mercy Ships is a Texas-based NGO that operates two of the largest hospital ships in the world—the Global Mercy and the Africa Mercy. The ships are stationed off the coast of Africa and require constant connectivity to IT personnel and pathology consultants in the United States.

TeamViewer Tensor supports Mercy Ships by enabling ship-based medical personnel to securely transmit medical data, such as biopsy slides, to pathology consultants in the US for quick analysis.

By speeding up the diagnostic process, TeamViewer Tensor helps Mercy Ships ensure that surgical interventions are done on time.

Using TeamViewer Tensor, Mercy Ships medical staff can also remotely manage their medical supply dispensing system. This ensures they always have the necessary supplies for the procedures they perform.

Read more: Mercy Ships uses TeamViewer Tensor for operational and medical support

Integris Neuro: Transforming patient care

Integris Neuro is a healthcare provider specializing in neurological services, with a focus on continuous electroencephalogram (EEG) monitoring for patients with critical neurological conditions.

EEG monitoring is increasingly done remotely, making real-time data access a major challenge. Integris’ team of 135 EEG technologists relies on instant data to monitor critical care patients.

However, ensuring fast data rendering and live viewing can be difficult. Security and customization are also important, as solutions must meet each client’s privacy and security needs.