A leading vendor of civil engineering-related software, is using i-Construction software for customer support and remote communication, an initiative promoted by the Ministry of Land, Infrastructure, Transport, and Tourism to improve productivity at construction sites through the use of ICT.
TeamViewer was introduced to improve the efficiency of support operations, and has increased the number of calls handled by the call center, including improving customer satisfaction. The short time it takes to establish a remote connection also speeds up the response time, and TeamViewer is now so widely used that support would not be possible without it.
Are you interested in remote access solutions? We are happy to explain our approach.