Background
HUGE Inc. faced challenges with the functionality and flexibility of their previous remote access service used to manage approximately 200 business terminals across 32 restaurants in Japan and overseas. To address these issues, the company made the decision to switch to TeamViewer as their new solution.
Challenges
- Managing and troubleshooting business terminals was a time-consuming task
- The previous remote access service lacked functionality and flexibility in adding terminals, causing difficulties for the company
Solution
After exploring various remote access services from different companies, TeamViewer emerged as the most viable option for the company. TeamViewer's high market share and reliable performance, along with its extensive range of operational and management functions, and its flexibility to add terminals, were the key factors that led to its selection.
The implementation of TeamViewer has had a significant positive impact on the company's operations. It has resulted in faster recovery times, improved work efficiency, and reduced workload for store staff, thanks to its easy-to-use features and fast response time. Additionally, the smooth addition of business terminals when opening new stores has helped to minimize operating costs and workload.
Takuro Iwasawa IT Department at HUGE
“The administrator mode of TeamViewer was particularly attractive to us because it allows us to provide remote access from the headquarters to the business terminals without adding any extra burden on the store staff.”
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