Integration

TeamViewer & ServiceNow

Part of the Standard and Enterprise Integrations Packages

Integrate seamlessly, support effortlessly

Transform your organization’s service delivery with highly-secure remote capabilities and AI-powered insights. Your teams can easily streamline workflows across IT Service Management, IT Asset Management, Customer Service Management  and Field Service Management.

This powerful integration allows your team to work in one interface, so they don’t need to switch between applications to gather information or perform tasks. With remote access capabilities embedded in your existing workflows, you can simplify processes and improve responsiveness, ultimately increasing employee and customer satisfaction.

The benefits speak for themselves

  • Harness AI-driven insights: Use AI to uncover insights from actions taken within a session, so it’s easy to prioritize urgent issues, implement preventive measures, and share effective solutions for common problems. This enhances team expertise and creates a more proactive support experience.
  • Reduce time to resolution: Keep critical infrastructure running smoothly with TeamViewer’s Unattended Access feature, which enables you to proactively handle maintenance and ensure maximum uptime.
  • Optimize support workflows: Empower your IT team to connect directly to devices from ServiceNow tickets, making it faster to diagnose and resolve software issues.
  • Avoid on-site support: Tackle complex issues remotely, so you cut down on travel costs, improve response times, and enable technicians to handle more tickets.

ServiceNow integration highlights

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Other resources

*Enterprise integration only

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