Jan 24, 2019
Tampa Bay, January 24, 2019– TeamViewer®, the global connectivity powerhouse, announced its expanded integration with ServiceNow, currently available in the ServiceNow Store. Initial integration introduced in 2016 focused on connecting IT staff and employees from within ServiceNow incident reports. Now, remote support sessions can be initiated from within any ServiceNow task-derived form, and offers a wide variety of new analytics options from ad hoc detailed individual incident notes to scheduled company-wide connectivity reports.
Authorized administrators can easily deploy the TeamViewer integration with ServiceNow company-wide in just a few small steps, enabling remote support for all types of managed devices – Android, iOS, macOS and Windows desktop/mobile devices – directly from within the ServiceNow dashboard. This improves collaboration and streamlines work processes between support staff, organizational silos, employees, and customers. Once a service case is initiated, end-users join the remote session at their convenience in one simple click – in the office or on the go – and the support team can troubleshoot ServiceNow incidents immediately.
Highlights include:
“We have seen great adoption and positive feedback from our joint customers since we launched our first integration with ServiceNow. Now with this new release complete, we continue to innovate and bring new functionality to businesses worldwide,” says Alfredo Patron, senior vice president of business development at TeamViewer. “Our mission is to connect anyone to anything, anywhere at any time. We are happy to provide our integrated remote connectivity to ServiceNow users.”
To leverage this integration, organizations will need a ServiceNow license and a compatible TeamViewer plan. For more information, go to www.teamviewer.com/en-us/integrations/servicenow/.
As a leading global provider of remote connectivity solutions, TeamViewer empowers users to connect anything, anywhere, anytime. The company offers secure remote access, support, control, and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 2 billion devices; more than 45 million devices are online at any time. Founded in 2005 in Goppingen, Germany, the company employs about 800 people in offices across Europe, the United States, and Asia Pacific. For more information, go to www.teamviewer.com and follow us on social media.
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