Streamline Coca-Cola bottling operations and reduce error rates with Frontline

As a Coca-Cola Bottler, you can join Coca-Cola HBC and optimize the efficiency of your warehouse and production facilities while you improve productivity, increase picking time, and boost customer satisfaction rates with Frontline vision picking.

How Coca-Cola HBC leverages Frontline vision picking to transform warehouse efficiency

The Coca Cola Hellenic Bottling Company (HBC) is one of the largest bottlers for The Coca Cola Company with sales of over two billion units annually. Starting as a pilot in 2019, Frontline vision picking is an enterprise solution for HBC that will expand to 40 locations by the end of 2025.

99.99% picking accuracy

After only two months of implementation, HBC achieved 99.99% in picking accuracy — at the same time improving customer satisfaction rates and reducing the cost of returns.

6–8% increased picking performance

When HBC implemented vision picking, there was an instant increase in productivity, high employee engagement and adoption rates, and improved picking performance of 6–8%.

Scalability made easy

For initial implementation, HBC's agile, easy-to-scale solution templates facilitated mass rollouts, empowering over 1,000 pickers in multiple shifts across 17 countries.

Bottling challenges solved

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Vision Picking FAQ: Your top questions answered

Coca-Cola HBC leverages vision picking in the plants and distribution centers to optimize its logistics processes. Since 2019, they have continued their innovative digitalization project across Europe with plans to expand into 40 locations by the end of 2025. In addition to Frontline vision picking, HBC has expanded the application of augmented reality (AR) into remote support and digital training. You can learn more about HBC's success in the case studies featured above or contact a member of your TeamViewer account team.

After a successful and proven launch of Frontline for logistics processes in their plants and distribution centers, Coca-Cola HBC expanded its use of augmented reality to other use cases including remote support and digital training. Learn more in the case study.

You can find additional Frontline success stories here.

Vision picking, also known as pick-by-vision, uses augmented reality to display information about an item, such as its location, quantity, and picture, directly in the operator's field of vision on smart glasses.

TeamViewer has a blueprint for implementation based on years of experience. We act as your partner to create workshops, training, and a rollout plan customized for the needs of your sites and workers utilizing this framework to ensure a frictionless experience. An example of implementation might look like this: Phase 1 takes place at a single distribution center and allows our customers to run their legacy system and vision picking side by side for comparison lasting 60-90 days. Once the first phase is successful, we roll out implementation to another handful of warehouses and continue from there.

Vision picking, also known as pick-by-vision, combines the best features of all picking methods. It offers visual instructions through smart glasses or other wearables, showing intuitive, easy-to-follow steps to complete orders from your warehouse management systems (WMS). These step-by-step instructions are designed and built by TeamViewer in collaboration with your managers to ensure the challenges you face in your warehouse are addressed. Visual guidance helps improve productivity and reduces errors to virtually zero. Vision picking provides instant confirmation via scanners, voice commands and pictures, and includes an integrated communication tool for ad-hoc troubleshooting. Visual picking enhances exception processing with the ability to document via voice to text, pictures, and video.

Frontline covers almost every step of intralogistics processes. For inbound operations, vision picking supports incoming goods handling, repacking, and sorting goods. In terms of inventory management, it assists with replenishment, put away, and conducting inventory and cycle counts. When it comes to order fulfillment, vision picking supports picking, sequencing, and kitting operations. Lastly, AR solutions contribute to activities such as packaging and quality assurance.

Yes, Frontline Pick vision picking solution integrates with existing warehouse management systems (WMS) like SAP, Manhattan, JDA, or others. Via a direct integration, Frontline communicates with the WMS, exchanging data related to orders, inventory, and other logistics information. This integration allows the augmented reality (AR) system to access and utilize the data from the existing system, enhancing the overall functionality and efficiency of logistics operations.

With our vision picking solution, you can capture and analyze various types of data to improve operational efficiency and decision-making. Data that can be captured and analyzed through augmented reality (AR) includes order status, location, quantity, and pictures of the inventory. By analyzing this data, warehouse management can gain valuable insights into the performance of their operations, identify bottlenecks, optimize processes, and make data-driven decisions.

There are no specific training requirements; as a matter of fact, with its intuitive interface, training employees with Frontline is typically a much faster experience, and you will have them onboarded and productive quickly. The employee simply needs initial guidance on how to handle smart glasses, then following the step-by-step instructions displayed on the smart glasses delivers a self-explanatory onboarding experience.

By utilizing Frontline for vision picking, you will benefit from increased productivity, reduced errors, faster onboarding and training, and improved warehouse efficiency. Therefore, there are multiple saving potentials that lead to an ROI usually within less than a year.

Frontline can be implemented across multiple warehouse locations in a very short timeframe, accommodating the increased demand and workload. As the system is built on configurations, it can handle a growing number of users and devices. Additionally, Frontline can be easily scaled to meet the evolving needs of the company, allowing for the addition of new functionalities, customization options, and integration with backend systems.

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