TeamViewer and S-Klima provide a pleasant indoor climate via remote support
Background
S-Klima supports customers with a telephone after-sales service to ensure that the units function perfectly and are quickly up and running again in the event of a fault.
Challenges
- Misunderstandings in telephone support for complex problems
- High expenditure of time
- Lack of overview of the customer‘s entire plant can make it difficult to find solutions
Solution
S-Klima relies on TeamViewer for efficient support. The result: faster fault diagnosis and elimination through direct access to the device PCs, as well as better communication through a shared view of the system on site.
“The AR functionality of TeamViewer can easily be used via a smartphone camera – this increases the willingness of our customers to actually use the app enormously.”
Torben Nicolaysen
Head of Technical Support at S-Klima
Do you want to know more?
Are you interested in remote access solutions? We are happy to explain our approach.
