After-sales support solutions

Beyond the sale: Creating value through remote after-sales service

Don’t miss this webinar: Learn how digital technology can help you troubleshoot machinery fast and effectively to deliver a smooth after-sales experience to your customers.

All you need to know

Title: Beyond the sale: Create value through remote after-sales service
Duration: 30 minutes
Availability: On-demand

Providing effective B2B customer service has never been more challenging. Customers expect an immediate response when they submit a request. Meanwhile, traveling and downtime costs are rising. 

So, how can you adapt to these new challenges? A big part of the equation is integrating the right digital solutions into your service processes. 

Join our hosts, Stefan Baumgart and Dominik Benz, to learn how you can minimize travel and customer downtime by delivering after-sales service remotely. You’ll also find out how leading packaging manufacturer BOBST solves 90% of customer issues in less than two hours. 

In this webinar we cover:

  • How to strengthen relationships by providing customer service remotely
  • How manufacturer BOBST solves customer issues instantly (and how you can, too!)
  • How to implement remote technology for a fast return on investment (ROI)
  • How to drive technology adoption within your service team

About the speakers

Stefan Baumgart

Director Product Management at TeamViewer

 

As Director Product Management, Stefan drives the vision and product innovation behind TeamViewer's aftersales offering with a team of committed product managers and owners. With over 9 years of experience in product management, the digitalization of processes across verticals, and Ai and XR technologies from different industries and research, Stefan has driven multiple product initiatives at TeamViewer.

Dominik Benz

Frontline Team Lead at TeamViewer

 

As the Team Lead for the Frontline solutions in EMEA, Dominik Benz focuses on meeting client business needs by leveraging cutting-edge augmented reality solutions. With a dedicated team of solution engineers, Dominik seamlessly integrates AR technologies into clients' workflows and processes, delivers impactful technical demonstrations, and enhances organizational efficiency and revenue through innovative AR applications. 

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