After-sales service solutions

83% of customers expect an immediate response to their service request

Meet customer expectations, build lasting relationships, and maintain the excellence of your products by providing digitally enhanced after-sales service.

Key after-sales challenges

Labor shortage. With a lack of skilled talent and high employee training costs, delivering a seamless service experience can be challenging.
Increasing complexity. Using multiple tools along the after-sales value chain can lead to inefficient resource allocation and reduced productivity.
Costly downtime. An hour of unplanned downtime costs companies an average of USD 260,000.
Sustainability demands. Reducing emissions is necessary to meet sustainability goals and ensure the longevity of your business.
Distance. As your customer base grows and becomes more dispersed, responding immediately to each customer’s needs is difficult.

Deliver excellent customer service without leaving your desk

Illustration showing after-sales support with TeamViewer Tensor, Frontline xInspect, and Frontline xAssist

Three ways to serve customers remotely

Guide on-site workers in solving issues with AR remote assistance

See what the person on site sees. Guide them through troubleshooting processes via augmented reality (AR) supported video calls.

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Empower on-site staff with interactive AR guidance

Enable on-site workers to solve common issues. Visualize instructions with AR so users can follow them step by step on their mobile or wearable devices.

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Connect to machines and devices and troubleshoot remotely

Access and control connected devices to resolve issues as if you were on site — even when there’s no one present on the remote side.

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Find an after-sales service solution that’s just right for your business.

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After-sales service with remote access

Cimbali Group provides lightning-fast customer service with TeamViewer

Cimbali Group keeps its customers on track with immediate remote access to machines wherever they’re located. Even at the racetrack, Cimbali Group’s service team is just a tap away. This means the Mercedes-AMG PETRONAS F1 Team’s hospitality team benefits from:

20% faster issue resolution
Significant reduction in machine downtime

After-sales service with augmented reality

Krones AG optimized maintenance and communication with AR technology by TeamViewer

Krones AG helps its customers avoid production downtime and food waste by providing them with instant troubleshooting. Through AR-video calls, the Krones service team can identify and solve problems without traveling to the customer site. Krones’ customers experience: